Viva Big Bend - Privacy policy

Privacy Policy

Viva Big Bend respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information gathered through our website, ticketing platforms, and festival participation.

Information We Collect

When you interact with Viva Big Bend, we may collect personal information including:

• Name
• Email address
• Phone number
• Mailing address
• Payment information
• Ticket or reservation details

This information may be collected when you purchase tickets, sign up for emails, submit forms on our website, or interact with our ticketing partners.

Payment information is processed securely through our authorized payment providers and is not stored by Viva Big Bend.

How We Use Your Information

We use collected information to:

• Process ticket purchases and reservations

• Communicate important festival updates

• Provide customer service and support

• Send marketing emails about Viva Big Bend and related events

• Improve our website and festival experience

You may unsubscribe from marketing emails at any time using the unsubscribe link included in those communications.

Third-Party Services

Viva Big Bend may use third-party platforms to operate our website, process payments, and manage ticketing services, including platforms such as Easol.

These providers may collect and process information as part of delivering their services and operate under their own privacy policies.

Information Sharing

Viva Big Bend does not sell personal information to third parties.

Information may be shared with trusted service providers, partners, or vendors only as necessary to operate the Festival, process transactions, or provide services related to your participation.

Information may also be disclosed if required by law or legal process.

Data Security

We take reasonable measures to protect personal information from unauthorized access, misuse, or disclosure. However, no system can guarantee absolute security.

Cookies and Website Tracking

Our website may use cookies or similar technologies to improve functionality, understand website usage, and enhance the user experience.

You may adjust your browser settings to limit or disable cookies.

Changes to This Policy

Viva Big Bend may update this Privacy Policy from time to time. Updates will be posted on the Festival website.

Contact

If you have questions about this Privacy Policy, please contact:

Viva Big Bend -  info@vivabigbend.com